Frequently Asked Questions (FAQs)

Concerts, live shows, sports, exhibitions, theatre, and more. We collaborate with event organisers to host a diverse range of events across Malaysia.

We currently serve events nationwide across Malaysia, including Kuala Lumpur, Penang, and Johor Bahru.

Yes — you need to register or log in so that your tickets can be securely associated with your profile, enabling order history and event updates.

Click on the "Forgot Password" link on the login page. A password reset link will be sent to your registered email.

Yes — once logged in, go to "Account" then "Profile" to update your personal information. Note: certain fields (e.g. name) may be locked after a ticket purchase for verification and security reasons.

1. Browse events → select the event → choose your ticket type and desired quantity → click "Buy Tickets."
2. Proceed to checkout: billing, payment, and confirmation. You will be navigated to our Fiuu payment gateway (formerly Razer Merchant Services) to complete payment and redirected back to WOWTix once the transaction is successfully made.
3. You will receive confirmation via email with your ticket(s).

If you have not received the booking confirmation email, please check your "Order History" or click "Retrieve Ticket" on the selected event page to view your ticket purchase status.

We accept credit/debit cards, online banking, and e-wallets.

Yes — you may select multiple ticket quantities in a single transaction (subject to availability and per-order limits).

Yes — a small processing fee applies to each order. This will be clearly displayed before payment.

All tickets are issued electronically and sent via email. You may also retrieve them anytime by logging into your account under "Order History".

Yes — you may forward the e-ticket if the event permits transfers. However, the original purchaser remains accountable for the order.

Log into your account → go to "Order History" or click "Retrieve Ticket" to re-download your ticket. If you still encounter issues, please contact our support team via email with your order number.

Most events accept digital tickets (QR code) displayed on your mobile device. However, please check the event details, as some venues may require printed copies or ID verification.

Tickets are generally non-refundable except under special circumstances (e.g. event cancellation or postponement). Please review the event's refund policy before making a purchase.

Your ticket will remain valid for the rescheduled date. You will be notified via email with the updated event details. If you are unable to attend the new date, please follow the refund instructions provided (subject to organiser's policy).

A full refund will be issued to your original payment method. Refund processing times may vary depending on your bank or payment provider.

Changes are generally not permitted unless specified by the event organiser. You may contact our support team to check if options are available for your booking.

Ticket prices may vary depending on seating zones, viewing angles, and organiser pricing tiers.

Additional fees, such as service or processing charges and applicable taxes, are included before checkout. All costs are displayed clearly prior to payment confirmation.

• Check your card or bank settings (e.g. ensure international transactions are enabled).
• Confirm sufficient account balance.
• Try an alternative payment method.
• If the amount is held (pending), it will typically be reversed within 3–7 business days.
• Contact our support team with your transaction reference if the issue persists.

We recommend arriving at least 30–60 minutes before the event starts to allow time for entry checks and seating.

Your e-ticket (QR code) and a valid ID that matches the name used on the ticket, if required. Please check the event page for any additional requirements (e.g. bag policy or venue regulations).

Re-entry policies vary by event. Please refer to the event's specific terms and conditions for clarification.

You may reach us via email at [email protected]

Monday to Friday, 9:00 a.m. – 6:00 p.m., excluding public holidays.

We aim to respond to all enquiries within 24 business hours.

Yes — we use secure, industry-standard encryption (TLS/SSL) and partner with reputable payment gateways. Your card details are never stored on our servers.

We collect only the necessary information to process your order, communicate updates, and improve user experience. Please refer to our Privacy Policy for full details.